Terms of Service

1.Agreement

These Terms of Service form a binding agreement between you (or the organization you represent) and PeekHive. If you use PeekHive on behalf of an organization, you confirm you have authority to bind it.

2.Accounts and eligibility

You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account. You must be legally able to enter into this agreement and not barred from using the service under applicable law.

3.Subscriptions, plans and billing

• PeekHive is billed by sessions per month. Every feature is included on every paid plan; the variable is how many sessions you track.
• Prices are shown in US Dollars (USD) and Indian Rupees (INR). Applicable taxes may be added.
• Paid plans renew automatically each billing period until cancelled. You can upgrade, downgrade, or cancel at any time; changes take effect per your billing cycle.
• Annual plans are billed up front and offer a discount versus monthly billing.
• If a project exceeds its session limit, new sessions pause until you upgrade or the month resets — your integration keeps working and is never broken.

4.Free plan and trials

We offer a Free plan and may offer trials. We may modify or discontinue free offerings at any time. Free and trial usage is subject to the same acceptable-use rules.

5.Acceptable use

• Do not use PeekHive to violate any law or third-party right.
• Do not deploy the tracker on sites where you lack the right to collect the configured data, or without providing end users any legally required notice or consent.
• Do not attempt to capture payment card data, government IDs, health information, or other sensitive data in unmasked form.
• Do not probe, scrape, overload, or reverse engineer the service except as permitted by law.

6.Customer data and responsibilities

You retain ownership of the data you collect through PeekHive. You are responsible for configuring privacy masking appropriately, for your lawful basis for processing, and for honoring end-user rights. Our processing of personal data on your behalf is governed by the Data Processing Agreement.

7.Intellectual property

PeekHive and its software, design, and trademarks remain our property. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You grant us the limited rights needed to provide the service.

8.Confidentiality

Each party may access the other's confidential information and agrees to protect it and use it only to perform under this agreement.

9.Warranties and disclaimers

We provide the service with reasonable skill and care. Except as expressly stated, the service is provided “as is” without warranties of any kind, to the maximum extent permitted by law.

10.Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, and each party's aggregate liability is limited to the amounts paid for the service in the twelve months preceding the claim.

11.Term and termination

These terms apply while you use PeekHive. Either party may terminate for material breach not cured within a reasonable period. On termination you may export your data for a limited window, after which it may be deleted in line with our retention policy.

12.Changes, governing law and contact

We may update these terms; material changes will be posted here with a new date and, where appropriate, notified to you. The governing law and venue will be specified in your order or, absent that, our standard terms. Questions? Email legal@peekhive.com.